Legal Documents
Essential Legal Information
Explore how M4Markets ensures compliance, safeguards your funds, and supports transparent trading practices through our comprehensive legal policies.
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Client Services Agreement
The Client (which may be a legal entity or a natural person) is requested to read this Client Services Agreement, (hereinafter the “Agreement”), as amended from time to time, which governs the relationship between the Client who has completed the Online Account Opening Procedure and the Company.
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Complaint Handling Policy
Trinota Markets (Global) Limited (hereinafter the “Company” “M4Markets” “We”) aims to provide superior services to all of its clients. Consequently, the Company established, implements and maintains a transparent complaint handling policy and procedure for the prompt handling of Client’s complaints.
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Conflicts of Interest Policy
The purpose of this Conflicts of Interest Policy (the “Policy”) is to outline a suitable approach and response to the identification and management of conflicts of interest.
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AML and Account Verification Policy
M4Markets is actively working to prevent all Financial Crime (FC) related activities such as Money Laundering (ML) and Terrorist Financing (TF). To prevent such activities the Company constantly works to verify the identity of all clients, and where necessary to assist government agencies and financial intelligent units (FIUs) with their effort to combat ML and TF.
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Costs and Charges Policy
Following the implementation Financial Consumer Protection Act, 2022 the Company is required to provide to clients or potential clients in good time information on all costs and related charges, before entering into a contract for the provision of financial services or products.
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Key Facts Statement
The Key Facts Statement provides aspects of material significance about this investment product. The provision of this information to clients is required by section 18(5)(c) of the Financial Consumer Protection Act 2022, to help you understand the nature, risks, costs, potential gains and losses of this product.
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Cancellation and Refund Policy
This Cancellation and Refund Policy (hereinafter the “Policy”) outlines the terms and conditions under which Trinota Markets (Global) Limited (hereinafter the “Company”) accepts cancellations of deposit or withdrawal requests and processes refunds related solely to client funds, excluding trading activity.
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